Warranty Information – Fellow Coffee Shop
Fellow Coffee Shop is an independent online retailer of genuine Fellow® products. We are not affiliated with, authorized by, or sponsored by Fellow Products Inc. The warranty information below is based on publicly available statements from the brand.
Fellow Product Warranty
Fellow stands behind the quality of its products with a dedicated team that ensures they are built to last. All Fellow products come with a warranty to guarantee they are free from manufacturing defects.
As an independent retailer, we are not an authorized Fellow dealer. If you purchased a Fellow product from us and believe it has a manufacturing defect, please contact us and we will assist you in initiating a warranty claim with the manufacturer. We will provide you with your proof of purchase and help guide you through the process.
Warranty Periods by Product
| Product Type | Standard Warranty |
|---|---|
| First‑Generation Electric Products | |
| Stagg EKG, Stagg EKG+, Corvo EKG, Ode Gen 1 | 1 year |
| New Generation Electric Products | |
| Pro/Pro Studio Kettles, Ode Gen 2, Opus, Opus 2, Tally, E‑Clyde, E‑Atmos, Aiden, Espresso Series 1 | 2 years |
| Non‑Electric Products | |
| Stovetop Kettles, Ceramics, Glassware, Carters, Rocky, Ruby, Manual Atmos, Brew Burrs, Drippers, French Press, Travel Mugs, and all other non‑electric products | 1 year |
| Rebrew Refurbished Products | |
| Rebrew Stagg EKG, Rebrew Corvo EKG, Rebrew Aiden, Rebrew Espresso Series 1, Rebrew Ode Brew Grinder | 1 year |
Note: Product registration may extend the warranty period by one year for eligible electric products purchased and used in the United States. Customers may also purchase extended warranty plans through Mulberry for select Fellow electrics.
What Is Covered
Fellow’s warranty guarantees products to be free from defects in materials and workmanship for the period outlined above.
What Is Not Covered
Fellow’s warranty does not cover:
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Damage caused by accident, misuse, abuse, improper care, or repairs performed by unauthorized personnel
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Normal wear and tear (dents, dings, scratches, paint chipping, etc.)
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Operation with the wrong type of current or voltage
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Failure to follow cleaning instructions or any safeguards listed in the product instructions
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Products used or purchased outside of the United States (and its territories) and Canada
How to Submit a Warranty Claim
If you believe your Fellow product has a manufacturing defect:
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Contact us at
[email protected]with:-
Your order number
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A clear description of the issue
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Photos showing the defect (if possible)
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We will provide you with:
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Your proof of purchase
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Contact information for Fellow’s warranty team
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Guidance on next steps
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Submit your claim directly to Fellow through their warranty portal: returns.fellowproducts.com/warranty/fellow-warranty-claim
Important: For a warranty claim to be accepted, you must be the original consumer, have purchased the product through Fellow or a Fellow‑authorized retailer, have purchased and used the product in the U.S. or Canada, and provide the original sales receipt as proof of purchase.
Important Notes for Fellow Coffee Shop Customers
| Item | Detail |
|---|---|
| Warranty Period | Varies by product (see table above) |
| Proof of Purchase | Required — your order confirmation serves as proof |
| Eligibility | Products purchased from Fellow Coffee Shop are eligible as we sell genuine Fellow® products |
| Geographic Coverage | Warranty valid for products purchased and used in the United States, U.S. territories, and Canada |
| Who to Contact First | Contact us at [email protected] — we will assist you |
Warranty vs. Return Policy
| Issue | When to Use | Timeframe |
|---|---|---|
| Changed your mind | Return Policy | 30 days from delivery |
| Shipping damage | Return Policy | 5 days from delivery |
| Manufacturing defect | Warranty | Varies by product |
For shipping damage or returns, please see our [Returns & Refunds] page.
Questions?
If you’re unsure whether an issue qualifies for warranty coverage, just email us a photo. We’ll take a look and let you know.
Email: [email protected]
Phone: (302) 352‑9570
Hours: Monday – Friday, 9:00 AM – 5:00 PM ET
Fellow Coffee Shop – Independent retailer of genuine Fellow® products.
Fellow Coffee Shop is an independent online retailer of genuine Fellow® products and is NOT affiliated with, authorized by, endorsed by, or sponsored by Fellow Products Inc. Fellow® is a registered trademark. All product names, logos, and brands are property of their respective owners.