Fellow Coffee Shop is an independent online retailer of genuine Fellow® products. We are not affiliated with, authorized by, or sponsored by Fellow Products Inc.

We want you to love your Fellow coffee gear. If something isn’t right, we’re here to help.

30-Day Return Policy

You may return new, unused items within 30 days of delivery for a full refund.

To be eligible for a return:

• Items must be in original condition, with all packaging and accessories intact

• Items must not show signs of use, scratches, or damage

• Proof of purchase (order number or email) is required

Non‑returnable items:

• Final sale or clearance items

• Gift cards

• Products purchased from other retailers

Return Shipping Costs

All orders ship free to the U.S. and Canada. For returns:

Since all orders ship free, no original shipping charges will be deducted from your refund.

We recommend using a trackable shipping method with insurance. We are not responsible for returns lost in transit.

Damaged or Defective Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or is the wrong product:

1. Contact us within 5 days of delivery at [email protected]

2. Include your order number and clear photos of the issue (product + packaging)

3. We will arrange a replacement or issue a full refund (including original shipping) at no cost to you

How to Start a Return

1. Email us at [email protected] with your order number and the item(s) you wish to return

2. We will reply within 1 business day with a return authorization and instructions

3. Pack the item(s) securely in the original packaging

4. Ship the item(s) back to us using a trackable shipping method

5. Once we receive and inspect your return, we will process your refund within 5–7 business days

Please do not send returns without contacting us first. Unauthorized returns may not be processed.

Return Address (for returns – please contact us first for authorization):
Fellow Coffee Shop
300 Delaware Avenue, Suite 210
Wilmington, DE 19801
USA

Refunds

Once your return is received and inspected, we will notify you by email.

• Refunds are issued to your original payment method

• We will process your refund within 5–7 business days after we receive and inspect your return

• Please allow 2–4 weeks for the refund to appear in your account. This includes our processing time and the additional time required by your bank or credit card company to post the refund to your account

• Original shipping charges are non-refundable (we do not charge for original shipping — all orders ship free)

Late or missing refunds?
If you haven’t received your refund after 4 weeks, first check with your bank or credit card company. Then contact us at [email protected].

Exchanges

We do not offer direct exchanges at this time. If you need a different product, please return the original item for a refund and place a new order.

Return Policy vs. Warranty

For manufacturing defects discovered after normal use, please see our [Warranty Information] page.

Contact Us

For any return or refund questions:

Email: [email protected]
Phone: (302) 352‑9570
Hours: Monday – Friday, 9:00 AM – 5:00 PM ET

Fellow Coffee Shop – Independent retailer of genuine Fellow® products.

Fellow Coffee Shop is an independent online retailer of genuine Fellow® products and is NOT affiliated with, authorized by, endorsed by, or sponsored by Fellow Products Inc. Fellow® is a registered trademark. All product names, logos, and brands are property of their respective owners.